Our most frequently asked questions are listed below, with all the answers to match!
But if you still haven’t found the info you’re after, don’t hesitate to reach out!
-
How many people are on the tour?
Each of our buses’ seats 20 guests.
-
Child & Infant Policy
Children 5-18 years inclusive – 50% of adult fare.
Children must be accompanied by an adult.
Infant under 4 years – Free of charge, no seat allocation and must be on lap. – Only 1 infant per adult. -
What is your cancellation policy?
Payments accepted by Bank Credit Cards, Cash or Agent Voucher. – Tours must be pre-paid. We reserve the right to cancel for events beyond our control & if minimum number are not meet for a tour to operate.
Should you cancel within 48 hours of tour, no refund given.
Cancelling outside of 48 hours of tour is eligible for a 100% refund less booking and credit card fees.
Should we cancel 100% of payment made will be refunded. -
Is the tour catered?
While at the plateau, we provide tea and coffee and a biscuit
-
Is there room to park our motorhome?
Yes, we have a large off-road carpark, plenty big enough for several motorhomes to safely park up while you enjoy our tour.
-
How long does it take to get to your base?
our base is a 25-minute drive from Napier, Hastings and Havelock North
-
Is the tour good for photographers?
Absolutely – we get plenty of photographers. Everyone has different light preferences… some even do a morning trip one day and an afternoon trip the next so they can get the right shot. Photographers also love the sunrise tour.
-
Is the tour suitable for all ages?
Absolutely. As long as you can hop on and off the bus unaided then the tour is good for you! No or very little walking is required. At the plateau it is all flat to walk around
-
How many people are on a bus?
a maximum of 20 people
-
Are there bathrooms on the tour?
There are no bathrooms available during the tour. The last chance to dance is at our base where we have very good bathroom facilities. On the tour there is only the odd tree for emergencies.
-
Are we governed by the tides?
No – as we travel overland above the cliff tops
-
What if our ship cannot come into the port?
If your ship is unable to come into Napier port for whatever reason, you will receive a full refund within 24 hours.
-
Is the morning or afternoon better to see the birds?
The birds are just as active in the morning as they are in the afternoon, no time is better than the other.
-
How can I book this tour?
Our cruise ship tour is exclusively available through us. You can book it through our online portal above. Its not a tour that is offered by any other online platform as each tour is customized with the docking time of each ship.
-
Are there bathrooms on the tour?
The last chance to dance is at our base where we have very good bathroom facilities. On the tour there is only the odd tree for emergencies.
-
Where do we join the tour?
Once you have gotten onto the shuttle from Napier port, you will get dropped off outside the Napier iSite. Our tours depart from next to the iSite building, in front of the sound shell. Our driver will also be holding up a sign for Gannet Safaris Overland.
-
If the tour good for photographers?
Absolutely – we get plenty of photographers. Everyone has different light preferences… some even do a morning trip one day and an afternoon trip the next so they can get the right shot. Photographers also love the sunrise tour.
-
Can we take our small well-behaved dog on the tour?
Unfortunately no, as we ae traveling through a wildlife sanctuary and got to a Doc reserve with over 20,000 gannets – dogs are not permitted.
-
How long is the tour?
Starting from Napier, our cruise ship tours are 4 hours return.
-
Is the tour good for all ages?
Absolutely. As long as you can hop on and off the bus unaided then the tour is good for you! The plateau it is all flat ground so walking is very safe and easy, there are bench seats that can be sat on. Everything can also be seen from the bus without having to get out.
